Blog Archives

Dreamforce 2013 (DF13 ) Recap

Some of you might know that I co-lead Twin Cities Salesforce Developer User Group. In one of our sessions, we recap the experience of attending Dreamforce 2013 (DF13). I would like to share some of the significant learning from the session that will help all the developers, admins, and business users.salesforce_admin_app_logosalesforce1_logo

Summary of the Dreamforce 2013

The theme of the conference: “Internet of Things”

  • 120,000+ attendees
  • $100 million economic benefit to San Francisco
  • 27 Live DJs performing
  • 5,000 gallons of coffee served
  • 2,700 kits for homeless children packed
  • $2,090,000* won via 1st ever SFDC hackathon (see all the apps developed here: Submissions | Salesforce $1 Million Hackathon)
  • Largest developer zone ever (3x larger!)

Major Announcements & Features


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Why does an organization need or opt for CRM?

If one would conduct a survey on the use of CRM,it is highly possible that the results would
include concerns from Organizations. Mostly shortcomings on expectations and on the way it is managed from the part of the users and the implementers.In spite of all this, organization feel the need for
CRM and rightfully so, as it enhances your all important, customer service delivery.

Outlined below are some of the major reasons, why Institutions feel the need for CRM. I will be mentioning customers in my points below, as these aspects cover private and public sectors:

  • Building perceptions of your Organization

This involves, using the collected data on your prospects or customers to convert it into actions that change your …

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CRMBlogPost: Managing Communication Plans Using Task Management

Another good post from a friend on CRMakaan Blog.

Managing Communication Plans Using Task Management :Students and Customers:

In my earlier post, we discussed the CRM task management functionality for appointment requests and marketing event-related tasks. In this post, we will look into managing communication plans for prospective students and customers.

The term “communication plans” refers to the various ways information is gathered, stored, and distributed during the course of a project or business process. The plans below are examples of the “on-boarding process,” which consist of some of the tasks that are performed in steps, when sending information to new prospects.

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My CRM Blog Post: Treats for Software Implementation & Development

Treats for Software Implementations & Development –

Configuration over Customization and Modification: Design and Approach

Hello Everyone! Ref:

Last week, my dear friend and good colleague, Girish Prabhu, shared the scares of software implementation. Today, I would like to share the treats that will help you to deal with those scares effectively.

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Kashi (Kashif Ahmed)

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Disclaimer: The opinions expressed herein are my own personal opinions and do not represent my employer’s view in any way.